Toshiba e-STUDIO Series

	Copyright(c) 2014-2024 Toshiba Tec Corporation, All Rights Reserved.
			December 10, 2024

This product has the following restrictions and issues.  Please be sure to read this before using.

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Installation
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Issues
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The Toshiba e-STUDIO series products are as follows:
e-STUDIO6550C Series
e-STUDIO4540C Series
e-STUDIO6530C Series
e-STUDIO4520C Series
e-STUDIO850/853 Series
e-STUDIO451c/453c Series
e-STUDIO452/453 Series
e-STUDIO282/283 Series
e-STUDIO205 Series
e-STUDIO3510c Series
e-STUDIO455 Series
e-STUDIO855 Series
e-STUDIO456 Series
e-STUDIO856 Series
e-STUDIO2550C Series
e-STUDIO407CS Series
e-STUDIO527S Series
e-STUDIO507 Series
e-STUDIO857 Series
e-STUDIO6570C Series
e-STUDIO5005AC Series
e-STUDIO5008A Series
e-STUDIO7506AC Series
e-STUDIO8508A Series
Loops-LP30_e-STUDIO306LP
e-STUDIO307LP_Loops-LP301
e-STUDIO5008LP_Loops-LP50 Series
e-STUDIO5015AC Series
e-STUDIO5018A Series
e-STUDIO7516AC Series
e-STUDIO8518A Series
e-STUDIO400AC Series
e-STUDIO6525AC Series
e-STUDIO6528A Series
e-STUDIO7527AC Series
e-STUDIO9029A Series
e-STUDIO401AC Series
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TWAIN Driver				Version 4.1.26.0
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To use the TWAIN driver with the application, individual configurations may be necessary. Configure by referring to the following configuration or the application manual.

1. Imaging applications do not support reading an original containing B&W and full-color pages that vary in size.

2. TextBridge/OmniPage
Configure the following in the "Scanner setup wizard":
   1. Select "Show TWAIN Interface" in the "Advanced" configuration.
   2. Store one-paged original in the e-Filing box before testing the scanner.

3. Readiris
Configure the following in the "OCR wizard":
   1. Select "Scanner" to proceed.
   2. Select "<Twain><other models>" on the "Type" dialog.
   3. Select the "Configure" button on the "Scanner" dialog.
   4. Select a driver on the "Select Source" dialog.

4. Applications such as Acrobat do not support capturing through TWAIN; depending on colors, paper sizes, or several originals with mixed resolutions.  To capture an image using such applications, capture each page individually or use the FileDownloader to save the same document first.  Then open it from applications such as TIFF/PDF.

5. Use Custom Insert to capture documents from Microsoft Office.

6.When you use Windows Server 2008, install Desktop Experience via Administrative Tools in advance.
(1) Start > Administrative Tools > Server Manager
(2) Click [Add Features].
(3) Select the [Desktop Experience] checkbox and click the [Next] button.
(4) Click the [Install] button.
(5) When installation results are displayed, click the [Close] button.
(6) When you are asked if you want to restart your computer, click the [Yes] button to restart.

Issues
======

1. Accessing performance may decline when the e-Filing Box has many documents. We recommend you to decrease the number of documents by separating folders or boxes.

2. Performance of deleting pages from a document may decline when that document contains a large number of pages.


3. Retrieving a color image will require huge memory. Performance may decline or imaging may end in failure when imaging is performed with low memory.  Necessary space of memory for color image is approx. 100 MB for A4/LT or 200 MB for A3/LD in 600dpi.  The recommended memory size for the client PC is 256 MB or more to retrieve A4/LT pages, or 512 MB or more to retrieve A3/LD pages.

4.When us use SNMP V3, be sure to start Local Discovery and configure SNMP V3 settings after updating software via CD V3.1.47.0/V3.1.47.1/V3.1.47.3 for the e-STUDIO6530C/e-STUDIO4520C series.

Troubleshooting
===============

1. Cannot Find the MFP

[Problem Description]
Cannot find the MFP even when the Local Discovery or Network Discovery feature is used.

[Corrective Action]
Confirm the following:
- The MFP and your PC are correctly connected to the TCP/IP network.
- The default gateway setting is correctly set up if the MFP is connected to a different subnet.

[NOTE]
- The TWAIN Driver do not support the GL-1010 or GL-1020 controller. These controllers cannot be found by the Local Discovery function. 

2. Cannot Connect to the MFP Found by the Local Discovery
    	
[Problem Description]
The Local Discovery finds the MFP, but you cannot connect to it.

[Corrective Action]
- Connection to the MFP may fail when too many PCs connect to the MFP at the same time. 
- Please try to connect to the MFP again later.

3. Cannot Acquire Document
    
[Problem Description]
Cannot acquire a document using the TWAIN Driver.

[Corrective Action]
The TWAIN Driver has been carefully tested with several TWAIN-compliant applications. However, some applications may require settings to connect to the TWAIN driver, or some applications that have not been tested cannot connect to the MFP.  See the Readme file for the required settings in applications that have been tested.  Also, an application that has not been tested may operate by enabling the Native UI of the TWAIN Driver or changing the Data Transfer Mode.  For more details about TWAIN settings on your application, see the user manual for your application.

4. Image Corrupts When Acquiring Color Mixed Document

[Problem Description]
An image will become corrupted when capturing the document that contains both color pages and black and white pages, using the TWAIN driver.
    
[Corrective Action]
Capturing a color and black/white mixed document is not supported by some applications.  In that case, capture the color pages and black and white pages separately then open the file with the application.

5. Cannot Change Resolution by Shrink To Half

[Problem Description]
Even though you enable the Shrink to Half function, the	resolution of an image that was acquired is not changed.

[Corrective Action]
The Shrink to Half function is available only for 600x600dpi documents that are stored in e-Filing by copy and print operations. This function cannot reduce the resolution of the image that is saved by scan and fax operation. You can change the resolution of the image in the filing box, by faxing or scanning it again at your desired resolution and storing it in the filing box, or by changing the resolution in the application.

6. Cannot Acquire Multi-Paged Document

[Problem Description]
Cannot acquire a multi-paged document from an application.

[Corrective Action]
Some applications do not support multi page scan from TWAIN interface or need to be configured to acquire multi-paged documents.  See the user documentation for the application that you use.

7. Refresh Button Keeps Returning Error

[Problem Description]
Refresh action does not reconnect to MFP and keeps returning error.

[Corrective Action]
This behavior is caused by mismatch between the MFP status and the driver internal status.  To solve this problem, please select the MFP again by selecting "Box Select"->"Select e-STUDIO" or restart the driver.

8. Cannot acquire Document when a message "Error In Getting The Page Data" appears

[Problem Description]
During acquiring a document using the TWAIN Driver, a message "Error In Getting The Page Data" appears, and you cannot acquire the document.

[Corrective Action]
The MFP is in a busy state or the inconsistency occurs in the internal state.  Take some time before you retrieve a document again.  If you still cannot retrieve the document, reboot the MFP.

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Trademarks
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- The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
- Microsoft, Windows and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
- Postscript, and the brand names and product names of other Adobe Systems products are trademarks of Adobe Systems Incorporated in the US and other countries.
- Other company names and product names in this manual are the trademarks of their respective companies.
